Privacy Policy Games

Last revised: September 25th 2018

Your personal information.

Lava Villa collects your personal information when you register with us for our products, use the Lava Villa websites, video games, mobile applications, online store or other services (“Services”) or otherwise contact us online. We use this personal information to: provide you the products or Services you have requested; create your user profile; to send you information about our products or Services and your registration; when you agree, to send you marketing information; and to respond to your correspondence.

Privacy Policy.

Lava Villa Mobile Games, Lava Villa Mobile Games Apps (together, “Lava Villa” or “we”). We respect the privacy rights of our customers and are committed to protecting the personal information collected about you. We have adopted this Privacy Policy to explain how we collect, store, and use the information you provide us. By using the Lava Villa Services, you signify your assent to the terms of the Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. We reserve the right to make changes in this Privacy Policy, so please check back from time to time to ensure you are aware of any changes. Your continued use of the Services will signify your acceptance of these changes.

The data controller of the data collected in respect to this Privacy Policy is Lava Villa.

Table of content :

  1. When does Lava Villa collect your personal information?
  2. What personal information does Lava Villa collect?
  3. What happens if I refuse to provide my personal information?
  4. What about other websites?
  5. Does Lava Villa make my personal information public? Who can see my personal information?
  6. Does Lava Villa Use Cookies, Track IP Addresses or Use Other Passive Means to Collect Information?
  7. Who is collecting my personal information and how will it be used?
  8. With whom does Lava Villa share my personal information?
  9. Can I choose how my personal information is used?
  10. How do I access my personal information?
  11. Does Lava Villa Collect Personal Information from Children Under 12?
  12. What Safeguards Does Lava Villa Use to Protect My Personal Information?
  13. How do I contact Lava Villa about my personal information?
  14. Privacy Policy and Terms of Use

1. When does Lava Villa collect your personal information?

Lava Villa collects your personal information at different times when you interact with our Services, including when you buy our products or otherwise contact us. Generally, personal information is collected when (a) you use a Service, (b) you create an Account, (c) you make a purchase within our Services, (d) you create user-generated content, (e) you watch advertisements within our Services, (f) you sign up to a newsletter, (g) you contact Lava Villa customer service and during technical support sessions, (h) you enter into a contest or sweepstake, (i) you chat with other users of the Services, (j) you wish to participate in a beta or otherwise download a patch or a demo and (k) you share or otherwise contribute to our social media channels and other community websites.

Whatever the activity may be, we will only collect personal information to the extent deemed reasonably necessary to fulfill your requests and our legitimate business objectives.

2. What personal information does Lava Villa collect?

To access certain Services, you will need a lava villa Account. During the creation of your Account, we will ask your nickname, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account. On other Services, Lava Villa may ask you additional personal information relevant to the Service such as your phone number, home address or geo-location information (for example, you will be asked your home address when purchasing a product within our online shop, in order for Lava Villa to deliver the product to your home address). Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder’s name, date of birth, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favorite styles of gaming and the device you own or plan to buy. Note that Lava Villa does not collect nor store any credit or debit card or other banking data.

Lava Villa collects personal information via internet forms. For example, a new user to any of the Services may be asked to register by providing his or her name, date of birth or age, phone number, and home address. This information will then be associated with your Account, so that you may identify yourself during future visits to each of the Services. Lava Villa also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.

Lava Villa may also collect personal information on third party network, platform or service: by playing a Lava Villa game through a social network or other third-party platforms, or by connecting to such a third party network, platform or service via one of our products and/or Services, you are authorizing Lava Villa to (1) collect, store, and use, in accordance with this Privacy Policy, any and all personal information that you agreed on the social network or another third party platform could provide to Lava Villa based on your settings on the third party social network or platform and (2) share any and all of your personal information with the social network or other third party platform, through the social network/third party platform’s Application Programming Interface (API). Your agreement to this takes place when you connect with the third party network, platform or service via our products and/or services, and/or when you connect with, “accept” or “allow” (or similar terms) one of our applications through a social network, or other third party platform or service.

3. What happens if I refuse to provide my personal information?

If you do not submit personal information when asked by Lava Villa, your refusal may limit our ability to process your online product registration, Account creation, contest registration, purchase via our online store, or request for technical support.

4. What about other websites?

This Privacy Policy applies only to the Services on which this Privacy Policy is made available by Lava Villa and not to websites, networks or platforms maintained by other companies or organizations to which we may provide links. Please note, however, that when you link to foreign sites or any other third party sites from our Services, this Privacy Policy no longer applies. Lava Villa does not control the activities on those third-party services and cannot and does not guarantee the security of any personal information disclosed on those third party services.

5. Does Lava Villa make my personal information public? Who can see my personal information?

Lava Villa Services may offer a public profile feature (“Public Profile”) that allows you to publish information, including personal information, to the public Internet. Other than as stated on the applicable Public Profile site, the information you upload or input to your Public Profile will default to the privacy level you choose at sign-in, and you can choose to change the privacy settings at any time. By default, certain aspects of the Public Profile are set to “public”. Those aspects of the Public Profile that are designated as “public” will be visible by everyone, including people not registered within the Lava Villa environment, and may be indexed and displayed through public search engines when someone searches for you. If you post your personal information to a Public Profile, including a video, image or photo, you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for disclosure by other users of your Personal Information, including without limitation, videos, images or photos that you choose to submit on the Lava Villa Services. Also, please remember that the Personal Information you provide to us as part of your Public Profile may reveal or allow others to identify aspects of your life that you may not choose to state on your Public Profile directly (for example, your picture may reveal your gender).

Certain Services may feature a friend finder tool. By using our friend finder tools, you acknowledge that use of these tools will help you find your contacts and will also allow your contacts to associate your Lava Villa Account, other Lava Villa accounts if any (and related gaming entitlements, including games played on PC, mobile and console platforms) with your social networking profile and/or email address. Your resulting friends’ list, which may be accessible across Lava Villa sites, will be subject to this Privacy Policy. Note that the friends that you choose to include on any friends’ list may be able to find and/or identify you in the context of different Lava Villa products and Services, and may see the profiles and information you have made visible to them or to everyone. Similarly, Lava Villa may also collect or receive information about you from other Lava Villa users who choose to upload their email and other contacts. This information will be stored by us and used primarily to help you and your friends connect.

6. Does Lava Villa Use Cookies, Track IP Addresses or Use Other Passive Means to Collect Information?

Cookies. Lava Villa uses cookies on the Services. A “cookie” is a small bit of record-keeping information that websites often store on a user’s computer. Cookies do not include people’s names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user’s computer and to “remember” things about the user’s visit. Lava Villa may set cookies for your web browser as you visit our websites, use our products or visit a website where Lava Villa provides ads, content or analytics. For example, Lava Villa uses cookies to keep track of selected items in your shopping cart on our online store and to remember your Account Identifier. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to shop online or to access certain features of our Services. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. In addition to Lava Villa using cookies on our network of websites, Lava Villa may allow certain partners to set and access their cookies on your computer. These companies use of cookies is subject to their own privacy policies, not the Lava Villa Privacy Policy. Please review them carefully. For more information about cookies, please see http://www.allaboutcookies.org.

IP addresses. Lava Villa also keeps tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Other passively collected information. Lava Villa may on its own, or with help third-party analytics tools, collect non-personally identifiable information concerning your and other users’ gaming hardware, habits, behaviours and use of our Services. Lava Villa collects such information to better adapt our Services to users’ interests and for a better quality of our Services. The information collected may contain the following, without limitation: device unique identity, including MAC address, console, mobile, tablet and console unique identifier or other device identifiers and settings, internet provider, carrier, operating system, hardware information, localization information, date and time spent on the Services, game scores, game metrics, achievements, rankings, time played and statistics, feature usage, advertising conversion rates, monetization rate, purchase history and other similar information. Lava Villa uses third party ad serving technologies that may collect information as a result of ad serving in the Services and that may display behavioural and non-behavioural advertisements on our Services. The information collected and used for the targeted advertising may contain the following, without limitation: age and gender, number views of an advertisement, device unique identity or other device identifiers and settings, information about Your use of the products and Services, Compatible Mobile Terminal, and other Internet sites (including third party web pages and mobile Internet sites) viewed by you (as well as date and time viewed), advertisement(s) served, the advertisement(s)’ in-game location and length, and your response to the advertisement(s) (if any). The analytics tools and ad serving technologies may use server log files, web beacons, cookies, tracking pixels and other technologies to collect said information and may combine the information collected on other Lava Villa Services with information collected from other third-party websites, products and services and with demographic, advertisement, market and other analytics surveys. Standing alone, this information is not personal data; however, if Lava Villa combines any of this information with personal data, Lava Villa will treat this information as personal data pursuant to this Privacy Policy. Lava Villa makes its best efforts to provide You with the links to our partners’ own privacy policies according to which their tools and technologies are used and when available the link to allow You to opt-out from their services

Information passively collected by Lava Villa may be used in an aggregated form or to identify specific patterns of you or any individual.

7. Who is collecting my personal information and how will it be used?

The information you submit to our Services is collected and used by Lava Villa as set out in this Privacy Policy. In addition, Lava Villa may use the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest in accordance with your choices. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the Services we provide you and to better meet your needs. Additionally, Lava Villa may use your personal information outside of its Services to provide you with products, services or advertisements we believe may be of interest to you.

From time to time, Lava Villa may employ third-party vendors, to collect personal information on Lava Villa’s behalf for technical purposes. These third parties provide internal support to Lava Villa by operating some of the Services we provide you, including without limitation email services, payment processing within our Services or our online shop, and for online product fulfilment. If we solicit third parties to collect personal information on our behalf, we require all such third parties to comply with and adhere to this Privacy Policy. Although these third-party vendors, not Lava Villa, collect the personal information you provide when requesting such Services, they do not share your personal information with third parties nor will the personal information shared with such third parties be used for marketing purposes without your consent.

Please be aware that your personal information may be transferred to, stored in, and processed in USA. The data protection and other laws of USA have been recognised by the European Commission as providing an adequate level of protection for processing personal data. Please be aware that Lava Villa may duplicate your information within Lava Villa’s own databases for technical purposes or for the uses described in this Privacy Policy.

8. With whom does Lava Villa share my personal information?

Lava Villa will not share your personal information with any other entity and it will only use them in accordance with agreed on terms provided you.

9. Can I choose not to receive Lava Villa communications anymore?

Once you register to our Services and/or purchase one of our products, Lava Villa will send you promotional communications about its own products and Services that you may be interested in by email. Along with every communication sent to you, Lava Villa gives you the opportunity to discontinue receiving future communications from Lava Villa.

If you do not want Lava Villa to send you communications about special rebates or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or by contacting us by:

10. How do I access my personal information?

If for any reason you wish to question, view, correct or delete the personal information collected about you by Lava Villa or its technical partners, please send an email to support@lavavilla.com . We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Services.

11. Does Lava Villa Collect Personal Information from Children Under 12?

Unless stated specifically to the contrary on the applicable Lava Villa Service, Lava Villa’s Services are intended for a general audience. Lava Villa encourages parents and guardians to spend time online with their children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. We recognize a special obligation to protect personal information obtained from young children. Therefore, in order for children under 12 years old to register on any Service, we require that the child provides the email address, or other contact information, of a parent or guardian who will be contacted by Lava Villa in order to inform, confirm, modify or refuse his or her child’s registration. Lava Villa reserves the right to request written proof of the parent or guardian’s authorization at any time. Until the parent or guardian answered to Lava Villa’s email pursuant to Lava Villa’s instructions, the child’s use of the Services will be limited.

12. What Safeguards Does Lava Villa Use to Protect My Personal Information?

We take your privacy and the security of your personal information very seriously. To protect your personal information, Lava Villa maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices such as encrypted communications, physically secured rooms, firewalls and password protection systems to safeguard the confidentiality of your personal information.

In addition, we take reasonable steps to assure that third parties who collect personal information on our behalf provide sufficient protection of personal information in addition to requiring their compliance with this Privacy Policy at all times.

13. How do I contact Lava Villa about my personal information?

Any questions or complaints or comments about this Privacy Policy or our use of your personal information, please contact our Privacy Policy Administrator by:

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