Last revised: September 25th 2018
Your personal information.
Lava Villa collects your personal information when you register with us for our products, use the Lava Villa websites, video games, mobile applications, online store or other services (“Services”) or otherwise contact us online. We use this personal information to: provide you the products or Services you have requested; create your user profile; to send you information about our products or Services and your registration; when you agree, to send you marketing information; and to respond to your correspondence.
Table of content :
- When does Lava Villa collect your personal information?
- What personal information does Lava Villa collect?
- What happens if I refuse to provide my personal information?
- What about other websites?
- Does Lava Villa make my personal information public? Who can see my personal information?
- Who is collecting my personal information and how will it be used?
- With whom does Lava Villa share my personal information?
- Can I choose how my personal information is used?
- How do I access my personal information?
- Does Lava Villa Collect Personal Information from Children Under 12?
- What Safeguards Does Lava Villa Use to Protect My Personal Information?
- How do I contact Lava Villa about my personal information?
1. When does Lava Villa collect your personal information?
Lava Villa collects your personal information at different times when you interact with our Services, including when you buy our products or otherwise contact us. Generally, personal information is collected when (a) you use a Service, (b) you create an Account, (c) you make a purchase within our Services, (d) you create user-generated content, (e) you watch advertisements within our Services, (f) you sign up to a newsletter, (g) you contact Lava Villa customer service and during technical support sessions, (h) you enter into a contest or sweepstake, (i) you chat with other users of the Services, (j) you wish to participate in a beta or otherwise download a patch or a demo and (k) you share or otherwise contribute to our social media channels and other community websites.
Whatever the activity may be, we will only collect personal information to the extent deemed reasonably necessary to fulfill your requests and our legitimate business objectives.
2. What personal information does Lava Villa collect?
To access certain Services, you will need a lava villa Account. During the creation of your Account, we will ask your nickname, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account. On other Services, Lava Villa may ask you additional personal information relevant to the Service such as your phone number, home address or geo-location information (for example, you will be asked your home address when purchasing a product within our online shop, in order for Lava Villa to deliver the product to your home address). Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder’s name, date of birth, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favorite styles of gaming and the device you own or plan to buy. Note that Lava Villa does not collect nor store any credit or debit card or other banking data.
Lava Villa collects personal information via internet forms. For example, a new user to any of the Services may be asked to register by providing his or her name, date of birth or age, phone number, and home address. This information will then be associated with your Account, so that you may identify yourself during future visits to each of the Services. Lava Villa also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.
3. What happens if I refuse to provide my personal information?
If you do not submit personal information when asked by Lava Villa, your refusal may limit our ability to process your online product registration, Account creation, contest registration, purchase via our online store, or request for technical support.
4. What about other websites?
5. Does Lava Villa make my personal information public? Who can see my personal information?
Lava Villa Services may offer a public profile feature (“Public Profile”) that allows you to publish information, including personal information, to the public Internet. Other than as stated on the applicable Public Profile site, the information you upload or input to your Public Profile will default to the privacy level you choose at sign-in, and you can choose to change the privacy settings at any time. By default, certain aspects of the Public Profile are set to “public”. Those aspects of the Public Profile that are designated as “public” will be visible by everyone, including people not registered within the Lava Villa environment, and may be indexed and displayed through public search engines when someone searches for you. If you post your personal information to a Public Profile, including a video, image or photo, you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for disclosure by other users of your Personal Information, including without limitation, videos, images or photos that you choose to submit on the Lava Villa Services. Also, please remember that the Personal Information you provide to us as part of your Public Profile may reveal or allow others to identify aspects of your life that you may not choose to state on your Public Profile directly (for example, your picture may reveal your gender).
IP addresses. Lava Villa also keeps tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Information passively collected by Lava Villa may be used in an aggregated form or to identify specific patterns of you or any individual.
7. Who is collecting my personal information and how will it be used?
8. With whom does Lava Villa share my personal information?
Lava Villa will not share your personal information with any other entity and it will only use them in accordance with agreed on terms provided you.
9. Can I choose not to receive Lava Villa communications anymore?
Once you register to our Services and/or purchase one of our products, Lava Villa will send you promotional communications about its own products and Services that you may be interested in by email. Along with every communication sent to you, Lava Villa gives you the opportunity to discontinue receiving future communications from Lava Villa.
If you do not want Lava Villa to send you communications about special rebates or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or by contacting us by:
- email at email@example.com
10. How do I access my personal information?
If for any reason you wish to question, view, correct or delete the personal information collected about you by Lava Villa or its technical partners, please send an email to firstname.lastname@example.org . We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Services.
11. Does Lava Villa Collect Personal Information from Children Under 12?
Unless stated specifically to the contrary on the applicable Lava Villa Service, Lava Villa’s Services are intended for a general audience. Lava Villa encourages parents and guardians to spend time online with their children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. We recognize a special obligation to protect personal information obtained from young children. Therefore, in order for children under 12 years old to register on any Service, we require that the child provides the email address, or other contact information, of a parent or guardian who will be contacted by Lava Villa in order to inform, confirm, modify or refuse his or her child’s registration. Lava Villa reserves the right to request written proof of the parent or guardian’s authorization at any time. Until the parent or guardian answered to Lava Villa’s email pursuant to Lava Villa’s instructions, the child’s use of the Services will be limited.
12. What Safeguards Does Lava Villa Use to Protect My Personal Information?
We take your privacy and the security of your personal information very seriously. To protect your personal information, Lava Villa maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices such as encrypted communications, physically secured rooms, firewalls and password protection systems to safeguard the confidentiality of your personal information.
13. How do I contact Lava Villa about my personal information?
- email at email@example.com